Certified quality
ESN’s reputation as a provider of top-quality communication products and services has been built on the back of tried-and-tested internal quality assurance procedures ensuring that each step of the workflow has its own set of checks and balances.
ESN has appointed staff members to act as thought leaders and counsellors, where needed. A dedicated training manager also caters to the career development and training needs of ESN personnel. In-house trainers and external experts run workshops and courses on diverse subjects, from quality assurance and project management to specific skills training.
ESN’s focus on total quality has been recognised by the International Organisation for Standards (ISO) which has granted ESN ISO 9001:2008 certification for quality management systems.
High-level recognition of this kind requires a major commitment from the whole organisation and is an ongoing process built round eight key principles:
- Customer focus
- Leadership
- Involving people
- Process approach
- System approach
- Continual improvement
- Factual approach to decision-making
- Mutually beneficial supplier relations